A familiar story with its own unique twists and turns. Axel pursued hospitality ‘by mistake’, but found a calling that’s led to the crafting of uniquely authentic hospitality experiences across Asia.

Putu chats with us on pre-empting guest needs and the challenges of managing unrealistic guest expectations.

Sankarsana shares how Nakula has created an edge by maintaining consistently high service standards, supported by technology and instituting customer feedback loops.

Kartiman’s passion for people is evident in his take on a great hotel product, and how he manages his teams to deliver authentic guest experiences. 

Across a wide gamut of topics from technology to wellness, John preaches the importance of being balanced.

Jack outlines a compelling vision for member-only experiences that provide curated access to community and lifestyle. It’s hospitality that’s a little more amorphous, but can be as fine as the best hotels. Maybe more.

Discover how Petrus’s roots in the airline industry shaped his mindset of always going the extra mile for the customer.

In this conversation, Iwan provides a candid take on the unique nuances of operating a small hospitality chain in Indonesia. It’s an exciting time for Discovery, with a new brand underway and technology investments aimed at leveling the playing field.

In our inaugural in-conversation interview, Dino shares his personal refrain: to deliver wow moments with a personal touch. He talks about how technology is enabling his teams to do so in new ways.

Hoteliers increasingly find themselves at a crucial crossroad. How to strike the perfect balance between embracing technology and preserving the essence of hospitality?